Privacy Policy

SaberTech US (together with its affiliates, “SaberTech,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information across our website, applications, and services. This Privacy Policy explains what we collect, how we use it, who we share it with, and the choices you have.

This policy applies to our websites and subdomains (the “Site”), our desktop application, VoIP desk phones, and mobile app (the “Apps”), and our hosted communications and collaboration tools (the “Services”). Supplemental terms or notices may apply to specific features and will be provided at the point of data collection.

Information We Collect

Information you provide directly or through third parties

• Contact details: Name, username, email, phone number, IP address, and any other identifiers you provide when using the Services
• Billing information: Name, billing address, and payment method details
• Profile data: Social media profiles, LinkedIn URLs, and custom profiles

Information collected automatically through your use of our Site, Apps, and Services

• Account data: Usernames, account numbers, SaberTech phone numbers (DIDs), language preferences, job title, and department
• Integration data: Social media account info, single sign-on tokens (Google, Apple, Microsoft)
• User content: Files, communications, and other content you or other participants upload or share through the platform
• Usage and device data: IP address, MAC address, device IDs, device type, operating system, app version, camera/microphone/speaker type, connection type
• Analytics: Feature usage data, feedback ratings, cookie identifiers, usage logs
• Communications metadata: Session logs, join/leave times, traffic data for chats and video conferences, network monitoring data
• Call records: Time, duration, completion status, source and destination numbers for calls and other telecom transactions
• Fraud and security data: Blacklist history and security logs
• Log data: IP address, ISP, browser type, referring pages, operating system, timestamps, clickstream data
• Geolocation: General location information when using the Services
• Publicly available data from end user accounts

Recordings and transcripts

If a meeting host records a phone or video session, they are responsible for getting consent from all participants. SaberTech provides visual and audio indicators to notify users when a recording is active. Recordings and transcripts may be stored with SaberTech at the host’s request, or the host may save them locally — in which case SaberTech has no access or control. We may access recordings stored with us at the host’s request (e.g., for technical support), to improve our Services, or as permitted by our customer agreement.

SMS content

We retain the content of SMS messages that are blocked for violating our 10DLC Policy.

Derived data

May include summaries or insights generated from recorded content through conversational intelligence features. Users control the content they provide.

Communications with us

Surveys, support calls (including recordings), emails, and messages.

Other information

Any personal information voluntarily provided through use of the Services, including synced contacts or third-party integrations.

How We Use Your Information

We process your personal information to:

• Communicate with you and verify your identity to prevent fraud
• Create and manage your account
• Deliver, maintain, and improve our Services, including support
• Process orders and manage customer relationships
• Market and advertise our Services (where permitted)
• Conduct surveys and internal training
• Build customer dashboards and reports
• Detect and prevent fraud, spam, abuse, and AUP violations
• Monitor network and data center performance
• Analyze and optimize our Site, Apps, and Services
• Personalize your experience
• Comply with applicable laws, including call record and billing requirements

We may use artificial intelligence and machine learning to provide, maintain, support, and improve our Services.

Limited Use for APIs

Our use and transfer of information received from Google APIs complies with the Google API Services User Data Policy, including Limited Use requirements.

Cookies and Tracking Technologies

We use cookies and similar technologies to collect and use personal information about you across our Site, Apps, and Services.

How We Share Your Information

We may share personal information with the following parties for legitimate business or legal purposes, in accordance with applicable law:

• SaberTech affiliates
• Business partners (resellers and authorized agents) for marketing or sales, where permitted by law and only if you haven’t opted out
• Third parties involved in corporate transactions such as mergers, acquisitions, financing, reorganizations, or bankruptcy
• Law enforcement, regulators, or government bodies to comply with legal obligations, protect our rights and property, or investigate fraud
• Service providers, vendors, and contractors who help us operate, maintain, and improve our products, provide customer support, send operational communications, enforce our AUP, conduct analytics, and deliver personalized content
• Other third parties with your explicit consent

Text Messaging and Mobile Information

We do not share mobile numbers, SMS opt-in data, or consent with third parties or affiliates for marketing purposes. This information is used solely to provide the services and communications you’ve requested.

Your Privacy Rights

You may access, review, modify, and request deletion of your personal information. Additional rights may apply depending on your U.S. state of residence:

• Data portability: Request a downloadable copy of your personal information (CSV format), or ask us to transmit it to another party where technically feasible
• Access and knowledge: Request details about the personal information we’ve collected and shared in the past 12 months, including the purpose of processing
• Deletion: Request deletion of your personal information under certain circumstances
• Non-discrimination: You will not be treated differently for exercising your privacy rights
• Correction: Request changes to inaccurate or incomplete information, or correct certain details directly through your account. Contact us promptly if you notice errors
• No automated decision-making: We do not make decisions about you based solely on automated processing, though certain Service features may be used by our customers for that purpose

We will not share your personal information with third parties for their direct marketing unless you’ve agreed to it.

We verify requests using your name and email and may require additional information depending on the request. You may authorize an agent to submit a request on your behalf. Colorado residents may appeal a denied rights request.

To exercise your rights, submit a ticket through our support portal or contact us at office@sabertechus.com.

These choices do not apply to service notifications or required communications tied to certain Apps and Services, which you’ll continue receiving unless you cancel the service.

Data Security

We take reasonable steps designed to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

Data Retention

We retain personal information only as long as needed to fulfill the purpose for which it was collected, unless law, regulation, or legitimate business needs (legal, tax, compliance) require longer retention. When we no longer have a legitimate need to process your personal information, we will delete or anonymize it.

International Data Transfers

SaberTech will not knowingly transfer your personal information to countries other than your country of residence. Those countries may have data protection laws that differ from U.S. laws and in some cases may be less comprehensive.

Processing Roles

As a controller, we process personal data on our own behalf as described in this policy. As a processor for our customers, we handle personal data that customers submit — including user content, call records, usage data, and account information — for the purpose of providing, maintaining, supporting, and improving the Services.

Children’s Privacy

SaberTech does not knowingly provide services to or collect personal information from children under 18.

Third-Party Links

This policy does not cover the privacy practices of third-party sites or services linked from our Site or Apps. We don’t endorse linked sites and encourage you to review their privacy policies before sharing personal information.

Public Blogs and Forums

Information you share in publicly accessible blog or forum areas on our Site is public and may be read, collected, and used by others, potentially remaining indefinitely. You can request removal of your personal information through our support portal, though in some cases we may not be able to comply and will explain why. Exercise caution when sharing personal information in these areas.

Updates to This Policy

We may update this policy as legal, technical, or business needs change. Updates will be posted on this page with a revised “Last updated” date. For material changes, we’ll notify you by email or by posting a prominent notice before the changes take effect.