SMS Disclosure

Consent Collection Method

SaberTech representatives obtain explicit verbal consent from customers during inbound and outbound support calls, as well as during in-person technology consultations. Prior to enrolling any phone number into our SMS system, the representative reads the following compliance disclosure to the customer.

Compliance Disclosure Script

“By providing your phone number to SaberTech, you agree to receive text messages from us related to your service, including account notifications, appointment reminders, service updates, and technical support communications. Message frequency varies depending on your service plan and activity. Standard message and data rates may apply from your wireless carrier. You can opt out at any time by replying STOP to any message, or by contacting us at office@sabertechus.com or by phone. Reply HELP for help at any time. Your information will not be shared with third parties for marketing purposes.”

Opt-In Verification Process

1. The representative reads the compliance disclosure script to the customer during the call or consultation.
2. The customer must explicitly say “Yes” or otherwise clearly state their agreement to opt in to SMS communications. Implied consent or silence does not qualify.
3. Once verbal consent is confirmed, the representative manually checks the SMS opt-in box within the CRM to activate text messaging capabilities for that number.
4. The system automatically generates a time-stamped log entry recording:
   • Date and time of consent
   • Representative name
   • Customer phone number enrolled
   • Method of consent (inbound call, outbound call, or in-person)
   • Call recording ID (if applicable)
   • Verbatim confirmation of opt-in

Opt-Out Handling

Customers may opt out of SMS communications at any time through the following methods:

• Reply STOP to any SaberTech text message
• Reply UNSUBSCRIBE to any SaberTech text message
• Email office@sabertechus.com requesting removal
• Call our support line and request SMS removal

When an opt-out request is received, the system immediately disables SMS sending to that number and logs the opt-out request with a timestamp. Opt-out requests are processed within 24 hours. Once opted out, the customer will not receive further SMS messages unless they re-enroll through the same consent process described above.

Help and Support

Customers can reply HELP to any SaberTech SMS message at any time to receive information about the program, including how to opt out and how to contact support. Our support team is also available at office@sabertechus.com for any SMS-related questions.

Data Retention and Privacy

SMS opt-in and opt-out records are retained for the duration of the customer relationship plus an additional period as required by applicable law or SaberTech’s data retention policy. All SMS consent records are stored securely and are accessible for audit purposes by SaberTech compliance staff and, where required, by carriers or regulatory bodies.